Q: How long does shipping takes?

A: We have warehouses located in the USA, Hong Kong, and Canada. For US customers, certain models that are available in our USA warehouse are shipped directly from there, with a delivery time of up to 5 business days. For international customers, shipping typically takes between 6-12 business days, depending on your location and the availability of the product.

 

Q: How do I check the status of my order?

A: If you placed an order today, it typically takes about 2-4 business days for the order to be processed and shipped, the heavy construction eqipment should be assembled so usually it takes 7-12 business days for the order to be processed. Processing time varies depending on where we need to send the package. Shipping internationally usually takes 14 business days from date of shipment. Once your order has shipped, you’ll receive a tracking number and can also check online for updates on the shipment through this link www.goldlandrc.com/tracking. If you are experiencing any issues with the status of your order such as not receiving your tracking number or not seeing any updates within 5 business days, please contact us immediately and we will respond to this as soon as possible.

 

Q: Is your website secure with my personal information?

A: Yes! We take your privacy very seriously and never store any personal information without your explicit consent. Your personal information is stored on a separate server which we don’t have access to.

 

Q: How much does it cost to ship a package?

A: We offer FREE and fast shipping worldwide on all orders over $49. For orders under $49, standard shipping rates will apply.

 

Q: Do you offer a refund if I don’t like the product?

A: If you are unsatisfied with any products you buy from our site, we will refund the full purchase price, unless they are still in their original packaging and were not taken out of it.

 

Q: How can I place an order?

A: Just choose your item click on “Add to cart” and then wait for the popup to appear. Click on “Checkout” and follow the steps.

 

Q: What if I’m not satisfied with my order—can I return it?

A: At GoldlandRC, we provide a 100% money-back guarantee if you return the product in its original, unused condition within 10 days of receiving it. The packaging must remain unopened, and the item must not have been used. Please note that return shipping costs are your responsibility. Once we’ve received and inspected the product, we’ll issue a full refund for the purchase price. To ensure a smooth return process, it’s best to contact us as soon as your order arrives.

 

Q: Can I cancel my order?

A: Yes, you can cancel your order without any penalty! For electric models, spare parts, and “ready-to-ship” hydraulic models, cancellation must be done before the order has been dispatched. If your order has already been shipped, please contact us directly to arrange a return and receive a full refund. For hydraulic models that require manufacturing, it’s essential to contact us immediately before production begins to ensure cancellation is processed in time. Cancellations of hydraulic models prior to production are fully accepted!

Q: What should I do if my product arrives damaged?

A: While it’s uncommon, we encourage customers to carefully inspect their products upon delivery. If you discover any defects or damage, please contact us right away so we can address the issue promptly. Quick reporting ensures that we can assist you in resolving the problem as efficiently as possible.

 

Maintaining Your RC Construction Model

Proper care and attention are essential to keep your RC construction model performing at its best. Follow these key maintenance tips to ensure the longevity and smooth operation of your model:

1. Handling an Excavator: Always avoid lifting the excavator by its boom, as this can put unnecessary strain on the servo mechanism, leading to potential damage or malfunction.
2. Handling a Wheel Loader: Similar to the excavator, never lift the wheel loader by its bucket, as this could harm the servo responsible for its movement and cause operational issues.
3. Respect Operating Limits: Ensure that your RC model operates within its mechanical limits. Pushing it beyond its intended capabilities can result in premature wear and even permanent damage.
4. Use Recommended Hydraulic Oil: For hydraulic models, it’s important to use the specific hydraulic oil recommended by the manufacturer. This keeps the system running smoothly and protects the internal components.
5. Watch for Warning Signs: If you notice any unusual smells like burning or see smoke, stop using the model immediately. Continuing to operate it could cause further damage.

 

Q: What sets Huina and Double E models apart?

A: Huina offers a wide variety of affordable RC construction models, from entry-level to more advanced versions like the Huina 1593, 1580, and 1599. Huina’s lineup is extensive, providing different price options depending on the model’s features and capabilities.

Double E, on the other hand, focuses on a smaller range of models but stands out as an officially licensed Volvo RC construction brand. Their models, such as the Double E EC160e RC Excavator, are popular for their realistic design and solid performance, offering a highly satisfying RC construction experience despite their more limited range.

 

Q: How do Electric and Hydraulic construction models differ?

A: Electric construction models are powered by motors and servos, eliminating the need for hydraulic fluid. These models operate mainly through mechanical and electronic parts, making them simpler to use and maintain.

In contrast, hydraulic models require hydraulic oil to function, giving them greater strength and performance. They are capable of heavier lifting and smoother movement, which makes them superior in terms of power and realism. Hydraulic models are more suitable for users looking for advanced functionality and greater force during operation.

 

Q: Are hydraulic models suitable for everyone?

A: While anyone can buy our hydraulic models, it’s important to know that these are advanced RC replicas, not toys. They are built for experienced RC enthusiasts who are serious about the hobby. If you’re new to RC construction and considering one of these models, it’s essential to have a basic understanding of electronics, or have access to someone who does, since these models may need future maintenance or repairs.

 

Q: I have a question that isn’t listed here, can you help me?

A: Of course! Feel free to reach out to us at goldlandrc@gmail.com, and we’ll be more than happy to assist you with any inquiries. Please note that we receive a high volume of emails, so for a quicker response, kindly include your order number and provide a clear description of your issue. Thank you!